The iPhone Duo, marking Apple's entry into the foldable smartphone market, is encountering significant image issues just days after hitting store shelves. Reports of cracked screens have begun to circulate on social media platforms, particularly Reddit, where users have documented fractures appearing on the internal display near the hinge mechanism. In one notable instance, a defect reportedly manifested only six hours after purchase, with some cracks exhibiting a white glow.
A survey conducted by Android Authority highlights the impact of these reports on consumer sentiment. Nearly 40% of participants stated that the reported defects have diminished their desire to purchase the model, while another 30% indicated they would not buy the iPhone Duo regardless. Concerns regarding repair costs are also prominent; in the United States, where the survey was conducted, screen replacement could cost approximately $1,000. Conversely, 13% of respondents believe Apple will resolve these issues in the next generation, and 8% expect a fix before then.
Apple has officially acknowledged the screen defect in a statement sent to 9to5Mac. The company described the failures as affecting a small number of units and advised affected consumers to contact AppleCare for a free device replacement. Apple clarified that purchasing an AppleCare+ plan is not required to receive service related to this specific defect. The manufacturer's one-year coverage includes protection for hinge failures resulting from normal use, provided they are not caused by accidents or misuse.
Technical analyses by JerryRigEverything and iFixit suggest the problem stems from structural weaknesses in the internal screen, specifically around the central hinge area. iFixit identified a potential flaw in the support mechanism where a central bar may not descend sufficiently during opening and closing movements, creating a pressure point that increases the risk of cracking. The analysis also raised concerns about small particles entering the hinge and impairing function, despite the device's IP68 rating.
The situation has drawn comparisons to Samsung, which supplies foldable screens to Apple and faced similar challenges with its early-generation devices. Capitalizing on the controversy, Samsung launched an advertising campaign highlighting its years of experience in the foldable market, effectively mocking the iPhone Duo's premature struggles.
Sources: Canaltech.