Digi has accumulated 3,962 complaints on Portugal’s Portal da Queixa since its official launch on November 4, 2024. Early reports included connection problems late that year, with 417 of the 487 complaints recorded in 2024 arriving in November and December.
Complaints rose sharply in 2025, reaching 2,551—an increase of 423.82% over the previous year. April set the record for a single month, with 585 complaints.
The trend shifted in 2026. By November 1, the platform had logged 924 complaints, down 61.18% from the 2,380 recorded during the same period in 2025. October nevertheless saw 110 complaints, the highest monthly total of the year up to that point.
DIGI accounted for 53.44% of complaints in the low-cost telecom operator category. Among complaints filed in 2026, service failures or poor quality were the most common issue, representing 33.12% of the total. Of 306 complaints in this category, 105 concerned customers waiting weeks for a promised installation, while 94 reported faults that left homes without a connection.
Network-specific complaints fell from 34.73% of the total in 2025 to 19.81% in 2026. Billing errors and disputed charges moved in the opposite direction, making up 10.28% of complaints filed during the 2026 period.
The Portal da Queixa gives DIGI a satisfaction score of 72.1%, classified as “Excellent,” and reports a resolution rate of 87.9% and a retention rate of 47.1%.
Sources: Pplware.